Industry: Distribution / Consumer goods

Scope: Management & leadership teams

Context

The organization was operating in a demanding environment shaped by sustained organizational change, increasing performance expectations, and external global uncertainties.

Over time, these combined factors placed significant pressure on management teams, with signs of emotional fatigue emerging at leadership level.

In parallel, levels of engagement and participation within teams were evolving, prompting top management to reflect on how teams were experiencing daily work and organizational life.

In this context, leadership sought to gain a clearer understanding of management practices and social dynamics, with the intention of identifying areas for improvement and reinforcing engagement, quality of work life, and sustainable performance.

The challenge

The objective was to assess management practices and the social climate in order to support engagement and improve quality of work life, while developing more responsible, collaborative, and sustainable leadership practices.

Key focus areas included:

• Understanding leadership posture and management practices

• Analysing team dynamics, engagement, and participation

• Identifying concrete levers for improvement at both individual and collective levels

My role

As coach and consultant, I designed and led a comprehensive 360° management audit to support leadership reflection and organisational alignment.

My role was to provide an objective and structured diagnosis, enabling leadership to better understand existing strengths and development areas, and to translate insights into actionable recommendations adapted to the organization’s context.

Approach

The intervention followed a structured and evidence-based approach, combining qualitative and quantitative perspectives, and included:

• A 360° management audit

• Analysis of leadership posture and team dynamics

• Individual interviews with managers

• Consolidation of findings and formulation of targeted recommendations

The approach was grounded in the organization’s reality and operational constraints.

Impact

The engagement contributed to:

• A clear and shared diagnosis of management strengths and development areas

• Improved leadership practices through increased awareness and alignment

Key takeaway

This case illustrates how a structured, human-centered diagnostic approach can support leadership teams in strengthening management practices, improving social climate, and fostering sustainable engagement in complex and demanding contexts.